When it comes to tenant screening, the VEDA National Tenancy Database is our first and most powerful resource. This system provides a complete snapshot of a tenant’s financial and rental history, including any past blacklisting by real estate agents, court judgments, bankruptcy filings, and outstanding debts. These reports offer critical insights that go far beyond basic application forms and give us the real story behind a prospective tenant. If there are red flags—like multiple judgments or previous tenancy breaches—we'll know immediately. By analysing VEDA data at the start of the process, we can avoid costly mistakes and protect your investment from the very beginning. It's not just about rejecting bad tenants—it's about finding the best ones. Responsible, financially stable tenants with a clean rental history help ensure your property is looked after and your rental income remains secure. With VEDA, we leave nothing to chance. This thorough check is a key component of our screening process and one that demonstrates our commitment to protecting our clients' investments with rigorous, evidence-based evaluations. If you're trusting us with your property, we make it our mission to place only tenants who meet the highest standards.

A rental ledger is more than just a list of payment dates—it’s a window into how a tenant respects their obligations. Our team treats every ledger like a financial audit, reviewing the data line-by-line to understand patterns of behaviour. Did they consistently pay on time? Were there gaps, part-payments, or late fees? Did they fall into arrears or have to be issued breach notices? These details are often more revealing than a clean credit score. A tenant may appear financially stable on paper but show signs of irresponsibility when their payment history is carefully reviewed. We cross-reference the ledger with lease terms and ensure that what the tenant claims matches what the facts show. We also look at other signals—such as regular missed dates followed by catch-up payments—which can be a red flag for future issues. This level of diligence allows us to predict future reliability and weed out applicants who may look good at first glance but show poor patterns over time. Many agencies glance over this step. We dive deep into it. Because when you're entrusting us with your rental property, no shortcut is worth the risk. It’s about financial accountability—and peace of mind for our property owners.

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Personal references can sometimes be a hollow gesture—but not in our process. Every written reference submitted as part of a rental application is individually verified by direct phone contact. Why? Because anyone can write a glowing paragraph about a friend or family member, but only a real conversation can reveal the truth. Our team reaches out to each listed referee and confirms their identity, relationship to the applicant, and understanding of the tenant’s character and living habits. We don’t just ask generic questions. We ask situational ones: Have you visited them in a rental property? Did you observe how they maintain their living space? Would you recommend them to a landlord? These calls often provide candid insights that written documents cannot. It's not about catching people out—it's about confirming consistency and getting a clearer sense of who the applicant really is. This method helps expose inflated references and verifies the integrity of the application. It’s another layer of our rigorous screening process and one more way we go beyond the standard procedures most agencies rely on. Trust is built on verification, not assumption—and that’s the standard we hold ourselves to in every tenant placement.

The TICA (Tenancy Information Centre Australasia) database is an essential cross-checking tool in our vetting process. Unlike traditional financial databases, TICA is a peer-reported system specifically designed for the property industry. This means only real estate professionals can submit reports to TICA—making the information especially relevant, reliable, and valuable. Entries in the system often include a tenant’s history of late payments, broken leases, property damage, or even aggressive behaviour. In many cases, this history may not show up in traditional credit checks but is flagged by those who have managed the tenant firsthand. That insight is invaluable. Our team doesn’t just look at whether someone is listed—we investigate the reasons behind any listing and the context surrounding it. We know that not all issues are deal breakers, but they all need to be understood. When a tenant applies through us, their name is searched thoroughly in the TICA system and scrutinised for potential risks. By leveraging this insider reporting network, we can make far more informed decisions and avoid preventable problems down the track. With TICA, we gain a frontline view of tenant behaviour that helps us protect our landlords from bad experiences and unreliable tenancies.

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A written reference can only say so much. That's why we go one step further—by directly contacting the previous landlord or managing agent for a private, off-the-record conversation. Sometimes the real story is what doesn’t get written down. Perhaps the tenant was technically compliant, but was argumentative, caused neighbour issues, or left the property in poor condition despite no formal breach. These nuances rarely make it into official documents but can be critical in making the right decision. When we make contact, we ask the tough questions: Would you rent to them again? Were there ever any conflicts or challenges? Did they communicate openly and respectfully? We’ve found that many agents are more comfortable sharing sensitive details in a phone conversation than putting them in writing. These insights can tip the scales between a decent tenant and a great one—or help us avoid a serious problem. This part of our screening process is often skipped by others, but it’s one of the most revealing steps. Our clients deserve more than just surface-level information. They deserve the whole picture, and that’s exactly what we aim to uncover through honest, direct, and professional landlord dialogue.

At BMP Property Management, our “no stone left unturned” policy isn’t just a motto—it’s the backbone of our tenant screening system. Every piece of information we receive is cross-checked, verified, and analysed. We consult every major tenancy database including VEDA, TICA, and national blacklists. We personally speak with past landlords, validate personal references through direct calls, examine rental ledgers like forensic accountants, and scrutinise every detail in the application. If there’s a concern, we investigate it. If there’s a gap in the application, we clarify it. If something seems too good to be true, we dig deeper. Our aim is simple: to provide you with peace of mind that your property is in the safest possible hands. This attention to detail is what sets us apart from other property managers. We don't believe in shortcuts or second chances when it comes to protecting your asset. Every check, every call, every report serves a purpose—to ensure that only high-quality, reliable tenants are given the keys to your investment. Our process may take longer, but the results are worth it. Because when you choose us, you’re choosing diligence, professionalism, and a commitment to getting it right—every single time.